Refund policy
We want you to love your RIAH pieces. If something isn't right, here's how returns work.
Changed your mind?
You can cancel your order within 14 days of the day you receive it. You don't need to give a reason.
- Tell us: email info@riah-uk.com within 14 days of delivery with your order number and the items you're returning. We aim to reply within 24 hours.
- Send it back: post the items to us within 14 days of telling us. Please use a tracked service and keep your proof of postage, as we can't be responsible for parcels lost on the way back to us.
- Get your refund: we'll refund you within 14 days of receiving the items (or your proof of postage, if sooner), to your original payment method.
What we refund
- The full price of the items you return.
- If you return your whole order, any standard delivery charge you paid.
- Return postage is paid by you, unless the item is faulty or we sent the wrong item.
Condition of returns
You're welcome to try items on as you would in a shop. Please send them back unworn and unwashed, with the original tags attached. If an item comes back worn, washed or damaged (for example with make-up, fake tan, perfume or pet hair on it), we may reduce your refund to reflect the loss in value.
Faulty or wrong item?
Contact us within 30 days of delivery with your order number and a photo. We'll pay for the return and give you a full refund, or a replacement if you prefer.
These terms don't affect your statutory rights.